Winterbauer FAQs

We have gathered the most frequently asked questions below. We are happy to answer any further questions and address suggestions personally. Please do not hesitate to contact our friendly reception team.

Rooms and Suites

What time is check-in?

Our rooms and suites are available for check-in latest at 3 pm.

What time is Check-Out?

We kindly ask you to check-out by 11 am.

Do the rooms and suites have a balcony?

All of our rooms and suites have a balcony or terrace, except for the spruce single bedroom.

Which amenities for babies are available in the hotel?

A changing table is available in the public restroom. Diaper pail, baby cot and children's stool in the room is available upon request.

Are baby monitors available?

Yes, upon request at the reception.

Is fall protection for children bed’s available?

We will be happy to provide you with fall protection if required.

Is the water drinkable?

The hotel is supplied with water from our own mountain spring. Mountain spring water is of the highest drinking quality and flows from all taps.


Which animals live at the organic Winterbauer farm?

There are around 35 cows, calves and oxen, also bunnies Benjamin and Luisa, that are living on the farm. The two ponies Pipilotta and Lenka as well as our goats.

Are the children allowed to interact with the animals?

All children area allowed to pet the animals. In the winter months the cows can be visited in the afternoon when the farmer Hans takes care of feeding them.

How is the daily farm life integrated?

In the summer months, the farm day takes place once a week. Among other things, we feed animals together, bake farmer's bread or apple strudel, jump in the hay and maybe even get a ride on the tractor.


Is it feasible to accommodate any special nutritional forms during the stay?

We gladly change the menu according to your needs. Therefore vegetarian, vegan or gluten-free diets do not pose any problems. Please inform us about your special nutritional needs before your stay.

When should I inform you about allergies and food intolerances?

Please inform us about any allergies and food intolerances before your arrival.

Do you have special dishes for children?

Children and teens are able to order from our children’s menu. In case they have a special request, we are happy to accommodate such a request with timely notice. The dishes are balanced and seasoned according to age.

Active Winter

How far are the ski lifts?

You have a variety of skiing areas in close proximity. You have the choice to drive by car yourself to either Altenmarkt (7-minutes drive), Zauchensee-Flachauwinkel (16-minutes drive) or Flachau (10-minutes drive) OR use the free-of-charge ski bus which starts directly at the hotel parking garage and takes you to Space Jet 1 in Flachau.

How snow-secure is the ski area Ski Amadé?

We can’t influence the weather, but the ski area boasts with the best technology in snow machines and is therefore one of the most snow- secure areas in Austria.

Find more info about winter activities like cross-country skiing and snow shoe hiking here: Ski Amadè

Active Summer

Can we rent bicycles and e-bikes?

Bicycles and e-bikes for adults or children can be rented directly at the hotel or at the sporting goods shops Intersport Schneider and Sport 2000 in Altenmarkt with a rental fee.

Can we rent bike trailers or baby joggers?

These can be rented against a fee at the Intersport Schneider in Altenmarkt.

Which mountain cabin is stroller-accessible?

In Flachau there are various hiking routes which you can do with a stroller. Our team at the reception is happy to assist you with specific advice according to your needs.

Are the hiking routes to the various mountain cabins also easy to do with children?

Flachau and its surrounding area is known for its child-friendly mountain cabins with playgrounds and petting zoos. Many cabins are easy to reach for the little hikers.

Hiking trips with children

Do you offer any guided hiking tours and are there any hikes that start directly from the hotel?

The tourism center in Flachau offers various beautiful hiking tours in the summer months. Furthermore there are awe-inspiring hikes that start directly at the hotel; such as Sattelbauer-Lackenalm-Lackenkogel or the “Weg der guten Wünsche” hike.

Are there sunrise hikes or mountain peak tours?

Sunrise hikes as well as mountain peak tours are offered on a regular basis in the summer by the tourism center in Flachau.

Are there alpine course offers such as climbing?

Please reach out to our hiking guides at the tourism center or at the Adventure Center in Flachau.

Miscellaneous & Cancellation

Is parking free-of-charge?

Our parking garage and parking spaces around the hotel are available free-of-charge.

What are the bank details of the hotel?

Winterbauer GmbH
Oberbank Bad Hofgastein
IBAN: AT91 1509 5003 2106 5476

At which point is a reservation considered fixed and binding?

We confirm your booking with a written reservation confirmation via e- mail. As soon as the requested deposit is credited to our account, your reservation is guaranteed and fixed.

Travel cancellation?

In order to avoid unnecessary costs, we recommend that you take out a European travel insurance. Our reception team will be happy to advise you. Otherwise, the cancellation conditions apply according to the general terms and conditions for the hotel industry according to our terms and conditions.


Are there a doctor and pharmacy in town?

There are two general practitioners in town who are also on call on the weekends. The pharmacy in Altenmarkt is on call at all times, so no matter at what time you are able to receive urgently needed medicine.

Is there are a laundry service?

Even on holidays doing the laundry is sometimes necessary. We are happy to do your laundry for you against a small fee.

What is the pricing policy?

Our prices are “from-prices” per person/night including gourmet half- board and all Winterbauer included services. Visitor’s tax of € 2,00 per person/day (starting from age 15) is excluded.